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Complaints
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond with an acknowledgement letter within three working days of receiving your complaint, followed by a formal response within 15 working days of sending the acknowledgement letter.
If you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff, and write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.